Return & Shipping Policy

About Natural Products

  • We do not use synthetic preservatives. Our products are preserved naturally by their ingredients and by the methods we use to manufacture them. Store your sumbody products in a cool, dry place to maximize product life. Water, air and dirty hands can cause contamination, so keep lids on tight, use scoops, and avoid getting water into the jars and tubes.
  • Our products are handmade in small batches to guarantee their quality, freshness and integrity. This means that some slight variation in color, scent, and consistency may occur.

About Holiday Shipping

  • During the month of December we make every effort to guarantee on-time delivery. However, due to increased shipping volume, UPS cannot guarantee on-time delivery; once our shipments are in their charge, we cannot control or foresee delays. If you have any questions about the status of your order, please contact us at [email protected] or 1-866-sumbody and we will be happy to assist you in tracking your order.

Return / Shipping Policy

  • No Refunds.
  • No Returns. No Exchanges.
  • Orders requiring expedited shipping must be placed by 12 PM PST for guaranteed same-day shipment.
  • If you think the product you received is damaged or defective, please contact us within 72 hours so we can assess the problem. E-mail: [email protected] Toll Free: 1-866-SUMBODY (1-866-786-2639)
  • If you have sensitive skin, or allergies, would like to know the complete ingredients of the product, or would like to sample a product before you buy it, please contact us and we will be happy to help you determine what products are right for you.
  • will not be responsible for typographical or other errors or omissions regarding prices or other information.
  • reserves the right to refuse any order.
  • Customer pays return shipping on all service. Original Shipping is a service already paid and used. Therefore it will not be refunded under any condition.
  • Due to the limitation of email, email requests for voids or changes to your order may not be processed on time. If you need to change or cancel your order, please contact us immediately by telephone. If your order has not been processed we can make the changes. All orders require 2-5 business days processing time.
  • Due to the nature of our products, we cannot guarantee safe delivery of our products in extreme heat, unless customer pays for expedited shipping. sumbody, LLC reserves the right to hold orders being shipped ground if the temperature warrants. We will do our best to ensure that you receive an email notifying you of any undue delay.

CONTACT INFORMATION: E-mail: [email protected]
Toll Free: 1-866-SUMBODY (1-866-786-2639